Refund and Returns Policy

Cancellation Policy

Zensations Therapeutic Massage is committed to providing exceptional care. Unfortunately, when one client cancels without giving enough notice, they prevent another client from being seen.

Please call us at (315) 339-9100 by 2:00 p.m. on the day prior to your scheduled appointment to notify us of any changes or cancellations. To cancel a Monday appointment, please call our office by 2:00 p.m. on Friday. If prior notification is not given, you will be charged $50.00 for the missed appointment.

 

Refund and Returns Policy

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some types of goods are exempt from being returned.

  • Books
  • Gift cards
  • Health and personal care items

To complete your return, we require a receipt or proof of purchase.  

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Only regular priced items may be refunded. Sale items cannot be refunded.

 

Shipping returns

To return your product, you should mail your product to: 316 North Washington St., Rome, NY 13440.  

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

 

Need help?

Contact us at zensations316@gmail.com for questions related to refunds and returns.

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